Terms of Service
Last Updated: March 3, 2026
1. Acceptance of Terms
By accessing or using Trailbase's services, you agree to be bound by these Terms of Service. If you are using these services on behalf of an organization, you represent that you have the authority to bind that organization to these terms. If you do not agree to these terms, you may not use the service.
2. Service Description
Trailbase provides an Enterprise Readiness Kit including immutable audit logging, Role-Based Access Control (RBAC) management, and automated compliance documentation. The service is provided via API and web dashboard. Features and availability may vary by plan.
3. Service Level Agreement (SLA)
For Growth and Enterprise plan customers, Trailbase targets 99.9% monthly uptime for the API and dashboard. Scheduled maintenance windows are excluded from uptime calculations. SLA credits may be available for qualifying downtime events. Free and Startup plans are provided on a best-effort basis without uptime guarantees.
4. Acceptable Use
You agree not to use the service for any illegal purposes or to interfere with the service's operation. This includes attempting to circumvent our rate limits, security chain validation, or unauthorized access to other tenants' data. You are responsible for all activity under your account.
5. Payment Terms
Paid plans are billed monthly or annually in advance. All fees are non-refundable except as expressly stated in these terms. We reserve the right to change pricing with 30 days' notice. Your continued use after a price change constitutes acceptance of the new pricing. The Developer plan is free and does not require a payment method.
6. Refunds
If you are unsatisfied with the service within the first 14 days of a paid plan, you may request a full refund. After 14 days, fees are non-refundable. Downgrades take effect at the end of the current billing period. No partial-month refunds are provided for mid-cycle cancellations.
7. Termination
Either party may terminate this agreement at any time. Upon termination, your access to the service will be revoked. Your data will be retained for 30 days after termination, during which you may export it. After 30 days, data will be permanently deleted in accordance with our data retention policies. We may terminate your account immediately if you violate these terms.
8. Data Handling
We process and store customer data in accordance with our Privacy Policy. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). Customer data is stored in the EU (AWS eu-west-1). We act as a data processor for audit event data and as a data controller for account information.
9. Intellectual Property
We retain all rights to our software, documentation, and platform. Our SDKs and shared packages are provided under the MIT license, while our core routing engine and dashboard remain proprietary. You retain all rights to the data you submit to the service.
10. Indemnification
You agree to indemnify and hold harmless Frozo Software Pvt Ltd and its affiliates from any claims, damages, or expenses arising from your use of the service, your violation of these terms, or your violation of any third-party rights. This indemnification obligation will survive termination of these terms.
11. Warranties & Disclaimers
We provide the service “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We warrant that the service will perform materially in accordance with our documentation. We do not guarantee that the service will be uninterrupted or error-free.
12. Limitation of Liability
We provide cryptographic proofs for data integrity, but do not guarantee 100% uptime. Our total liability for any claims arising under these terms is limited to the amount you paid for the service in the 12 months preceding the claim. In no event shall we be liable for indirect, incidental, special, consequential, or punitive damages.
13. Dispute Resolution
Any disputes arising from these terms shall first be attempted to be resolved through good-faith negotiation between the parties. If negotiation fails, disputes shall be submitted to binding arbitration in accordance with the rules of the Indian Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Bengaluru, India.
14. Governing Law
These terms are governed by and construed in accordance with the laws of India. For customers in the European Union, mandatory consumer protection laws of your country of residence may also apply. Nothing in these terms limits your statutory rights.
15. Modifications
We may update these terms from time to time. Material changes will be communicated via email or a prominent notice on our website at least 30 days before they take effect. Your continued use of the service after the changes take effect constitutes acceptance of the modified terms. If you do not agree to the updated terms, you should discontinue use of the service.
16. Severability
If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.